Terms & Conditions

• Orders must be placed at least 7 days before your event date.
• A 50% deposit of the total amount is required to confirm your booking.
• The remaining balance must be settled via bank transfer upon food delivery.
• Additional pax can only be added in multiples of 5.

Delivery Rates & Coverage

• 0 km – 10 km: Complimentary delivery and buffet setup.
• 11 km – 20 km: A delivery fee of RM 30 applies.
• Beyond 20 km: An additional surcharge of RM 20 applies for every subsequent 10 km block (e.g. 21–30 km = RM 50).

All distances are calculated from our central kitchen using Waze or Google Maps. Delivery service is subject to coverage availability and we reserve the right to decline locations outside our logistics range.

Handling Surcharge (Non-Ground Level Setup)

• Base Charge: RM 80 applies for venues with lift access or stairs to Level 1.
• Stair Surcharge: For locations above Level 1 without lift access, an additional RM 50 per floor applies on top of the base charge.

• Service Duration: Food and beverage service is provided for up to three (3) hours (excluding setup and dismantling).
• Extensions are subject to additional charges at RM 80 per hour.
• Food Quality: We are not liable for food quality or contamination if food is consumed beyond the recommended serving period, including takeaway food.

Standard Package

• Full buffet setup, tables for food display, dustbin and garbage bags for waste disposal.
• Rectangular chafing dishes will be used. Disposable plates, cutlery, and cups are provided (1 set per guest + double extra).
• Example: For an order of 100 pax, a total of 200 sets of plates and cutlery will be provided.

Client-Provided Food

• Mixson Plus Sdn. Bhd. will not provide utensils or crockery for food and beverages not prepared by us.
• Clients are responsible for supplying their own utensils and crockery for non-catered items (e.g. desserts, cakes).